Project 2021
Kiosk
Feature Summary
The kiosk application offers customers the ability to book rooms on their own, based on their preferences. It also helps the hotel management in reducing the long queue in front of the reception.
My Role
Design, discovery and ideation, interaction design, affinity Mapping, wireframes and prototype.
Tools
Adobe XD, Principle, Protopie
Problem Statement
Reducing the time spent by an customer standing in the hotel lobby.
Check-In flow
As part of the check-in process, guests enter their reservation information, confirm room details, check if any room upgrades are available, and get printed room keys.
Check-Out flow
The user can get all the information about the bill and the room details during the checkout process, and he can also make payment at this time to complete the check-out process without the involvement of another person.
Payment Flow
Card payment, success message and payment failed message.
